Training Terms and Conditions

All Bookings are accepted subject to availability and these Terms and Conditions. Making the Booking constitutes your acceptance of these Terms and Conditions. 

Data and material 

  • By purchasing this course, you consent to receive communications relating to the administration of the course. Please see our privacy notice details here  
  • Our course material is the intellectual property of thirtyone:eight and shall not be copied, reproduced or disclosed to any third party without the prior written consent of thirtyone:eight 

Conditions of attendance 

  • By attending the course you agree to consider your own behaviour and the impact that this can have on others. We would expect all delegates to behave in a way that contributes to a positive learning environment for all participants and facilitators. We reserve the right to refuse access to, or remove any delegate who, in our reasonable opinion, uses threatening, abusive or offensive language or behaviour or who behaves in a manner which may cause a breach of the peace. 
  • When attending a face-to-face course, you must comply with all relevant legislation relating to health and safety and with any safety announcements and venue regulations of which you are made aware. 
  • Webinars and online courses are for individual use only and should not be shared with others to whom the joining instructions have not been directly provided.  

Paymenttransfers and cancellations 

  • Bookings must be paid for in full at the time of booking. We do not issue invoices for tickets. 
  • Tickets are for the named delegate only. 
  • Tickets are for the specified named course and the specified date only. 
  • If you need to make any changes to the date of the course or the delegate attending, please notify us and changes can be made subject to the administration charges below. 
  • If you wish to cancel your ticket and request a refund, please notify us as soon as possible. The following charges will be applicable. 
  • Please note that refunds are not available after the course date


Number of days’ notice 

Admin fee charged per delegate

30+ days 


10+ days 


Less than 10 days 


For e-learning courses, a £5 cancellation charge exists

Cancellation of a course by thirtyone:eight 

  • Wreserve the right to cancel any course if we do not reach our minimum threshold numbers of attendees or in any other reasonable circumstance 
  • If thirtyone:eight has cancelled the course, all delegates will be offered a full refund or the option to transfer to another course.   


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