0303 003 11 11

Call our safeguarding team and get help, advice and guidance.


“We’ve made a number of calls about things we’re uncertain about.  They have always been great and given sound advice and showed concern.”

Helpline caller

Call our helpline

People often have lots of questions, about what to do in a particular situation, when to take action, and who to report issues to.  Our helpline is somewhere you can call, anonymously if you wish, to get advice and guidance on these issues and anything relating to safeguarding policy, procedure and practice.

It’s staffed by our team of caring and experienced professionals Mon-Fri, 9am5pm, with an out of hours emergency service for urgent calls.

People that call our helpline, get advice and support about a range of concerns, including:

  • Policy and practice guidance
  • Responding to and managing allegations of abuse
  • Management of offenders in places of worship and elsewhere
  • Issues such as past abuse or re-offending

Year on year, the number of calls is increasing and we're helping to protect more people.  So, whatever the issue, give us a call.  You'll always be listened to, and if we can't help, we'll point you in the direction of someone who can. At the end of a call, we will email you a copy of the advice we have given (if you supply an email address).  This can be kept as a record and stored securely. All advice given by our helpline is quality assured and checked for accuracy. 

In an emergency (especially if someone is in immediate danger of harm) you should always call 999 and ask for the police.

Questions we may ask you

When calling the helpline we may ask you some or all of the questions below to help us give you the right advice.  Having relevant information to hand will help us give you the advice you need quicker:

  • The sequence of events which led to your call
  • What is known about those involved and their families
  • Have you or anyone else had previous concerns
  • Have the police or Children's Social care/Adult Social Services been involved
  • Their age if it is a child/young person 
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