Service update

04 December 2020, 13.50 last updated.

We continue to monitor the situation with regard to the outbreak of the Coronavirus (COVID-19) and the latest government guidance. Our top priority is to ensure the welfare of our staff and their families whilst also ensuring we continue, to maintain the high level of service that our members have come to expect from us.

Following current government guidance:

  • Our face-to-face training events are suspended until it is safe to restart them again. We have expanded our range of webinars so that all out training is still accessible. Check out our range of webinar courses which can be booked direct through our website.
  • Our safeguarding helpline remains open. We continue to take calls and offer advice and guidance on safeguarding issues. We'd like to reassure you that if you have a question or need help please do call us.
  • Our Disclosure service remains open. Our Disclosure service continues to operate and process checks as normal. Our disclosure helpline also remains open to take calls and offer advice but please scan and email us communication rather than post it. For the latest updates and any temporary changes or revisions to guidance from the Disclosure and Barring Service (DBS) see our Disclosure update.
  • Our Consultancy services continues to operate. Our consultancy services continue although we are currently conduct our face-to-face work via online/virtual platforms and other communication methods.

Our office remains temporarily closed. Whilst we have planned for this and expect services to continue as normally as they can, we appreciate your patience and understanding if we are unable to consistently provide the standards of service you are used to receiving from us.

You can also check out our blog 7 top tips for safeguarding during Covid-19 and our free 15 min webinar on protecting vulnerable people during this time.

We will continue to review the situation and government guidance on an ongoing basis and plan to operate our other services as normally as possible.

If you have any questions or need help you can contact us using our online contact form or email us at [email protected]


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