Privacy Policy

This is the website of thirtyone:eight (formerly CCPAS) a charity registered in England and Wales No. 1004490 and in Scotland No. SC040578.

What we collect

For each visitor to our web page, our web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible). We collect only the domain name, but not the e-mail address of visitors to our web page, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, and email addresses of those that would like to hear from us.

How we use collected data

The information we collect is primarily used by us to contact users for communication and marketing purposes but we will also use this information to notify consumers about updates to our website. We may on occasion be legally required to disclose your personally identifiable information at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our website and applicable laws or to protect against misuse or unauthorized use of our website.

Data collected by our helpline

Due to the nature of the information collected by our helpline all data is retained indefinitely and stored securely. We do not pass on this information to any third party with the exception of where we are legally required to do so for the purposes of a criminal investigation.  We cannot treat confidentially any information which suggests that an identifiable individual poses a risk of serious harm to another person, in particular a child or in relation to a child or adult who is exposed to such risk. Where we have been given such details and the caller fails to take appropriate action, our duty will be to ensure that necessary steps are taken to protect a person from harm.

Whilst all our services are provided in good faith, we are unable to accept legal responsibility for that advice, however all our advice is quality controlled which means it is reviewed by another member of our staff team to ensure consistency and means you may be contacted further to clarify a situation or to give additional information. People calling our helpline can choose to remain anonymous or be known by a referral number but that may limit the help we can provide.

How we use cookies

With respect to cookies: We use cookies to record session information but do not tie this information to identify individuals. We use this information in aggregate to understand how users access our website.

How to opt-out from communications

If you do not want to receive e-mails from us in the future, please let us know by sending us an e-mail at the address below. If you supply us with your postal address on-line, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, writing to us at the below address. Please provide us with your exact name and address. We will be sure your name is removed from the list. Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the below address, writing to us at the below address. Please provide us with your name and phone number. With respect to Ad Servers: We do not feature any served advertising on thirtyoneeight.org

New uses of your information

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically, we will post the policy changes to our website to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our website periodically. Clients may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the below address or writing to us at the below address.

How to access your information

Upon request, we provide site visitors with access to a description of information that we maintain about them. Consumers can access this information by e-mail us at the below address, writing to us at the below address.

Keeping data secure

Consumers can have this information corrected by sending us an e-mail at the below address, writing to us at the below address. With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the below address or phone number located in the Contact Us portion of this website.

info@thirtyoneeight.org,  Thirtyone:eight,  PO Box 133, Swanley, Kent. BR8 7UQ

 

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