If you are a member with us, please check you are using the correct email address that is registered with us (your email address will be your user name).
If you are entering the correct details, please give us a call on 0303 003 1111 option 5 for assistance and we can help you to reset this.
Yes. The request to add another contact MUST come from someone who is already listed on the Membership.
To add another DBS recruiter or Senior Leader– sent your request by email to [email protected]. You'll be sent a short form to complete.
To add a Safeguarding Lead, secondary contact or a treasurer/finance contact for invoicing, email the details through to [email protected]
Yes.
For DBS recruiters email [email protected]. You'll be sent a short form to complete.
For any other contact detail changes, email [email protected]
Yes. Send an email our Finance team at [email protected]. You'll be sent an email with a link to set up your new bank details.
Yes. Email [email protected] to change your preferences, or deactivate your user profile.
Rather than our logo, we would encourage every organisation who is a member with us to display to display our member mark, and to include a link back to our website www.thirtyoneeight.org.uk
Register for your members mark here: Members mark (thirtyoneeight.org)
If you would like to include some text about your membership, use the following:
"As a member with Thirtyone:eight, the UKs leading independent Christian safeguarding charity, we have access to a full range of safeguarding guidance, advice and training to support us in our commitment to becoming a safer place for all."
Demand for our safeguarding services and guidance continues to grow year on year, and the diversity of organisations seeking our help has increased significantly. Differences in scale, complexity, and resources across our membership are becoming more pronounced, alongside wider changes in safeguarding practice and ongoing financial uncertainty.
To respond to these evolving and increasingly complex needs, we are changing our membership structure, so it better reflects the breadth of organisations we support and ensures our services remain sustainable, accessible, and fit for the future.
From 1st April 2026, there will be three options available, Essential, Comprehensive and Advanced. Find out more about the packages and pricing here
Yes, you will still have access to templates, resources and the knowledge hub from your member portal.
As the helpline is now dedicated to members only, we have provided public access to the knowledge hub for non-members. You can use this at any time.
All resources and templates are for members only.
We are committed to ensuring that finance is not a barrier to organisations receiving our help. Our subsidy scheme operates to provide organisations with a lower income, or those who are just starting out, with the means to become members. Contact [email protected] to find out more.
Anyone in your organisation can call the helpline for safeguarding advice. They will need your membership number, which is found in your member portal and at the top of your monthly emails.
Yes. As a member organisation you, your team and the people in your organisation - such as church members - are able to contact the helpine.
From 1 April 2026, access to the Safeguarding Helpline will be available to:
- Organisations with an active Thirtyone:eight membership.
- Victim-survivors and those with lived experience of abuse, such as family members of victims.
- Professionals working within statutory services.
It’s important to remember that our helpline does not offer counselling support and is there for safeguarding advice only.
The Safeguarding Helpline receives over 8,000 calls a year, and is growing year on year. The helpline is funded almost entirely through membership subscriptions. As a charity, we receive no external or government funding. As demand and delivery costs continue to increase, we need to ensure the helpline remains sustainable and available long into the future.
By prioritising access for members, victim-survivors, and statutory services, we can continue to offer high-quality, specialist safeguarding guidance while expanding alternative support routes for others, such as the new suite of online support, which includes:
- The Knowledge Hub - over 200 pages of safeguarding guidance, which is four-nations friendly.
- A 24/7 Knowledge Finder (from Spring 2026).
- Answers to Frequently Asked Questions.
These resources enable non-members to access reliable safeguarding guidance without needing to register or pay.