Training Terms and Conditions

• By purchasing this course, you consent to receive communications relating to the administration of the course. Please see our privacy notice details here  

• Our course material is the intellectual property of thirtyone:eight and shall not be copied, reproduced or disclosed to any third party without the prior written consent of thirtyone:eight.  

• By attending the course you agree to consider your own behaviour and the impact that this can have on others. We would expect all delegates to behave in a way that contributes to a positive learning environment for all participants and facilitators. We reserve the right to refuse access to, or remove any delegate who, in our reasonable opinion, uses threatening, abusive or offensive language or behaviour or who behaves in a manner which may cause a breach of the peace. 
• When attending a webinar we would expect you to be in an environment conducive to learning. In particular, you must not be driving a vehicle whilst attending a training session. If the trainer becomes aware of this you will be removed from the session immediately for the safety of you and other road users.
• Webinars and online courses are for individual use only and should not be shared with others to whom the joining instructions have not been directly provided.
• Our safeguarding courses contain sensitive material throughout which is inappropriate for children. Please therefore ensure that children are not able to hear or see the content when accessing our training.
• We want to replicate face to face training as fully as possible and so we encourage webcams to be used. If people share a device, we recommend no more than 3 people so that we can see and interact with all participants.
• If you find a particular module triggers difficult feelings, then please do feel you can turn your webcam off for a while.
• We ask that you join the waiting room at least 5 minutes before start time for a prompt start. Unfortunately, if you are more than 20 minutes late, we will not be able to let you in to the course and you will have to re-book.
• If delegates don't have their webcams on or respond to contact from a co-host during a training event, we will assume you have had to leave and unfortunately, we will not be able to issue a certificate to you.
• At the end of your session, you may find it helpful to reach out to someone in your own support network to talk through any feelings raised by the training. Your health and safety during and after the session is your own responsibility.

• Bookings must be paid for in full at the time of booking. We do not issue invoices for tickets. 
• Tickets are for the named delegate only. 
• Tickets are for the specified named course and the specified date only. 
• The discount for 10+ delegates applies if the tickets are all purchased in one booking.

• If you need to make any changes to the date of the course or the delegate attending, please notify us as soon as possible. We are able to offer a 14 day cooling off period after your purchase but after that any changes made are subject to the administration charges below.
• Please note that refunds and transfers are not available after the course date
• If you wish to cancel your ticket and request a refund, please notify us as soon as possible. The following charges will be applicable to each place booked.

5 or more Days' notice = £20 admin fee

Less than 5 Days = £30 admin fee

Certificates will be issued on completion of the course. If you have misplaced a certificate for a course run between 1st April 2021 and 1st April 2022 then there will be a £10 administration charge for this to be reissued. If you have misplaced a certificate for a course completed prior to April 2021 then unfortunately we are unable to reissue this.

• We reserve the right to cancel any course if we do not reach our minimum threshold numbers of attendees or in any other reasonable circumstance.  
• If thirtyone:eight has cancelled the course, all delegates will be offered a full refund or the option to transfer to another course.