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We have updated our website so if you're a member you must reset your member password the first time you log in (If you're a DBS member, your Manage Applications log in and password remain the same so don't need to be changed).

Get help and support

DBS checks can raise a lot of questions both for those applying for a check and those whose role it is to process the checks and decide on someones suitability for a role. It's usual for people to have lots of questions. We've tried to address some of the most frequently asked questions below, but if you can't find the answers you're looking for you can call our knowledgeable Disclosure helpline team on 0303 003 1111 or speak to your own organisations recruiter.

Frequently Asked Questions

Call our Disclosure helpline  0303 003 1111

People often have lots of questions when it comes to applying and processing checks. Our Disclosure helpline is somewhere you can call, to get advice and guidance on these issues and anything relating to processing and managing your DBS checking process.

It’s staffed by our caring and experienced team Mon-Fri, 9am-5pm. All our dedicated team have on-the-ground experience of working or volunteering in children's or youth work and are on-hand to help and support with any queries or questions.

People that call our Disclosure helpline, get advice and support about a range of concerns, including:

  • Guidance around eligibility criteria
  • Questions about applying for a check 
  • Support with managing checks through our online system
  • Help with responding to issues raised by blemished checks

Whatever the issue, give us a call. You'll always be listened to, and if we can't help, we'll point you in the direction of someone who can. Please have your membership number to hand before you call so that we can quickly identify the organisation you're calling from and get you the right help.

We've been awarded the Helplines Standard which is a national accreditation that recognises excellence and best practice in helpline service delivery.

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