We’re here for you
- If you’re concerned about a person or situation
- You work with children or adults and need safeguarding advice
- You’re a safeguarding lead or professional and need information or support
Whatever your concern, recent or non-recent, if it relates to safeguarding we want to help.
Our award-winning helpline is staffed by trained professionals who provide safeguarding advice and guidance. We do not record calls so you can speak to us in complete confidence.
In an emergency, especially if someone is in immediate danger of harm, you should always call 999 straight away and ask for the police.
For information on how our helpline stores and uses your data see our Privacy notice.
We're members of:
How to get in touch
You can contact our safeguarding helpline via phone or email. Members can find the email address in their member portal. Below is a guide of when to use the Knowledge Hub, when to call, when to email.
If you would like to speak to our helpline but have accessibility needs and would prefer to contact us in a different way, please complete the form on this page and we will prioritise your enquiry.
Knowledge Hub:
- Policy advice
- Safer recruitment processes
- Data retention
- Working in partnership with other organisations
- Communicating safely (social media)
- Ratios
- Setting up safeguarding for an organisation
- Young volunteers
- Transportation
- Who to make referrals to
- Photography / consent
- Youth meetings
- Safeguarding roles
- Group activities
Email Helpline:
- Non-urgent enquiries (that don’t require immediate advice)
- International safeguarding enquiry
- Managing those that pose a risk
- Management of workers
- Practice issues
- Disclosure with content advice
- Governance issues
- Pin number of a previous referral
- Self-harm advice
Phone: 0303 003 1111
- Urgent enquiries (that require immediate advice)
- Recent or non-recent disclosures of abuse involving a child or adult
- Complex cases/scenarios
- Allegations against a worker
- Allegations against an organisation/charity
- Mental health concerns with safeguarding implications for children or adults with care and support needs
- Substance/alcohol misuse concerns
- Advice on whether to report to statutory services (police, social care or LADO/designated professional)
- Suicide ideation
- Spiritual abuse
Helpline Hours
The email helpline is open Monday to Friday 9am – 5pm. We aim to respond in one working day. Emails sent over the weekend will be picked up on Mondays.
The phone helpline is open Monday – Friday 9am - 5pm.
We also offer an emergency out-of-hours phone service:
Weekdays: 7am – 9am & 5pm – 12am
Weekends: 7am – 12am
We're accredited
Learn more about our helpline accreditation award and what it means for our callers
Helplines standard