Reflect

The fifth and final step in responding well to concerns is to reflect on what happened and act on any learning. This reflection should take place after the concern or incident has been addressed and is a vital part of strengthening safeguarding practice. 

Reflection means taking time to consider what went well, what could have been handled better, and what lessons can be learned to improve future responses. It is not just a best practice—it is essential for ensuring that safeguarding policies and procedures remain fit for purpose. 

After an incident, organisations should: 

• Review the response: Was the situation handled as well as possible? 
• Check compliance: Were safeguarding policies and procedures followed correctly? 
• Evaluate effectiveness: Do any policies or processes need to be amended? 
• Centre the victim-survivor: Were they kept at the heart of the response throughout? 
• Identify support needs: Have all those affected been properly supported in processing and, where needed, recovering from the incident? 
• Capture learning: What other lessons can be drawn for the organisation? 

This reflection should be documented, even briefly, to show that the organisation has engaged with the process and is committed to continuous improvement. 

While routine reflection is also important, especially in team meetings and policy reviews, post-incident reflection is a critical moment to pause, learn, and ensure that safeguarding practice evolves in response to real experiences. 

Trustees and leaders have a key role in supporting this process, asking questions, and ensuring that safeguarding is not just compliant but also compassionate and effective.