We’re here for you
- If you’re concerned about a person or situation
- You work with children or adults and need safeguarding advice
- You’re a safeguarding lead or professional and need information or support
Whatever your concern, recent or non-recent, if it relates to safeguarding or even if you're not sure, call us.
Our award-winning helpline is staffed by trained professionals who provide safeguarding advice and guidance. We do not record calls so you can speak to us in complete confidence.
In an emergency, especially if someone is in immediate danger of harm, you should always call 999 straight away and ask for the police.
For information on how our helpline stores and uses your data see our Privacy notice.
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How to get in touch
As our safeguarding helpline is increasingly busy, we wanted to remind you that you can also contact us via email. In fact, some issues are better dealt with via email, depending on what they are.
Here is a quick guide:
Phone Helpline: 0303 003 1111
- Urgent enquiries (that require immediate advice)
- Recent or non-recent disclosures of abuse involving a child or adult
- Complex cases/scenarios
- Allegations against a worker
- Allegations against an organisation/charity
- International safeguarding enquiry
- Mental health concerns with safeguarding implications for children or adults with carer and support needs
- Substance/alcohol misuse concerns
- Advice on whether to report to statutory services (police, social care or LADO/designated professional)
- Managing someone that poses a risk
Email Helpline*: [email protected]
- Non-urgent enquiries (that don’t require immediate advice)
- Policy advice
- Communicating safely (social media)
- Management of workers
- Working in partnership with other organisations
- Data retention
- Practice issues
- Blemished disclosure advice
- Safe recruitment processes
- Governance issues
*Please note a follow-up call may be made if required.
Helpline Hours
The email helpline is open Monday to Friday 9am – 5pm. We aim to respond in one working day. Emails sent over the weekend will be picked up on Mondays.
The phone helpline is open Monday – Friday 9am - 5pm.
We also offer an emergency out-of-hours phone service:
Weekdays: 7am – 9am & 5pm – 12am
Weekends: 7am – 12am
Could you help us answer more calls?
Our helpline is seeing more demand than ever, with a 54% increase in calls in the last year. However, we are facing increasing costs.
The helpline is open 7 days a week and is free. We want to keep it that way.
As a charity we're reliant on the generosity of supporters like you to keep the helpline open.
Please consider helping us to create safer places.
We're accredited
Learn more about our helpline accreditation award and what it means for our callers
Helplines standard