Become a member Call our safeguarding helpline

Our helplines will be running different hours this week due to a staff training event.
The safeguarding helpline is closed from 1pm 18th June, and out-of-hours service only on 19th June.
Our Member, DBS and Training helplines will be closed from 11am on the 18th June and will reopen at 9am on the 20th June.

Failed digital ID checks

If the result of the digital ID check is FAIL, you must read and Download the Digital ID Report to understand why it has failed. You can view the reason(s) why this has failed by selecting the 'documents' tab of the application.

Depending on the reason(s) it has failed the identity check might need to be done manually. To reset the ID check click the  'RESET ID CHECK' button at the top of the application. This will allow you to re-invite the applicant or choose to complete the ID check manually.

Reasons why it might have failed?

If you Download the Digital ID Report, it will contain a 'Summary of Checks' table that will indicate a green tick for the areas that have passed and either a red cross or orange triangle for areas that have caused it to fail. 

Understanding the reasons why an ID check has failed

Frequently asked questions

Example report

Page last updated: 08 Jan 2025